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info@accelits.com

Warranty Management Services

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With 31 years of experience in supporting many leading global OEMs in IT, Telecom and Medical domain, Accel’ warranty and logistics services division provides end to end services in Contact Centres, Warranty Fulfilment, Warehousing, Forward and Reverse Logistics, Backend repairs ,On Site Services with customised CRM software. This integrated approach helps brands to avoid - interactions with multiple service providers resulting with reduced cost of services.

Warranty Management Services
Services Portfolio

Call Centre Support – with well-trained call centre agents and technical support engineers, Accel offers flexible options to customers to log their complaints and monitor till the resolution.

Following are the services offered…

  • Contact Centre
  • Technical Support
  • Call log-in through toll-free lines, mail, chat, WhatsApp
  • Multi-language support

Field Service Delivery – With our pan-India service delivery network, our services reach customers across all major cities and towns.

  • Walk-in and on-site support extended through 36 own service centres and 100+ partner locations.
  • End to end life cycle management.
  • User Training Programs.

Warehousing – We offer strategically located warehouses and logistics management services to manage and maintain materials and spare parts cost effectively while maintaining stock levels within agreed limits.

Safety and hygiene are of paramount importance and is ensured through multiple internal and external audits and checks. Salient features of our support include

  • Central and regional warehouses
  • Separate Stocking points based on ABCD categorisation.
  • Imports and Re-exports
  • NPI, MSL, EOL and overall Stock planning
  • 24x7 Security and Surveillance
  • Stock Insurance
  • Periodic internal and external stock audits
  • E-Waste Management services

Forward and Reverse Logistics – Accel has strategically signed up with multiple national and regional freight forwarders to achieve faster turnaround times and lower costs without compromising on material safety and traceability.

We offer…

  • B2B and B2C support
  • Hub and spoke model
  • Transit Insurance
  • Shipment tracking
  • SLA based service

Back-End repairs – Accel has been helping it’s OEM customers by providing test and back end repair services to recover maximum value out of defectives.

We provide following services...

  • CID (Customer Induced Defects) and NTF (No trouble found) testing
  • L2/L3/L4 Component Level repairs including BGA repairs.
  • Refurbishment
Product Portfolio
  • IT: Desktops, Laptops, Printers, MFD, Plotters, Scanners, Servers, Storage, Networking devices
  • Telecom: Mobiles, Tablets, Set Top Boxes
  • Consumer, Electronics and Products
  • Medical Equipment: Nebulizers, Measuring Instruments, Scanning equipment
Transparency & Visibility
  • 100% on-line transactions with integrated CRM
  • Integration with client global systems
  • Periodic MIS Reports – Daily, Weekly, Monthly
Brands supported
hp
lexmark
echosens
netapp
logitech
omron
canon
flextronics
infocus
toshiba