Information Technology is an empowering agent of business execution for most organizations. Availability and reliability of IT Infrastructure directly affect operational efficiency and business functions. The IT Infrastructure must be adaptable and versatile to quickly incorporate very changing technology landscape and business needs. To stay competitive in market, every business needs to address this requirement in a cost-effective way. Accel helps you do this with guaranteed service levels at a predictable cost. Our offerings include a suite of business-friendly services and solutions that deliver value to your business by enhancing operational efficiencies, boosting productivity, improving performance, accelerating time-to-market and reducing costs. Our services are available for the entire IT infrastructure or selected components like Server, Storage, Switch, Firewall etc.
Management of datacenter in an environment where multiple technologies co-exist can be difficult and expensive for a company for which IT is not the core competency. With the hybrid model where part of the DC is in one or multiple clouds, it becomes all the more complex. We can make it simple, by taking over the operational management where in we manage your servers, storage, networks, power systems, cooling systems and building management systems.
Our 24 X 7 Monitoring services continuously checks the heartbeat of your applications, servers, networks and other DC components and alert you in case of an event. This will help you take proactive actions before your end-users experience a downtime or a performance issue. Following are some of the parameters that can be monitored
Apart from preventing outages, monitoring services can also provide you valuable inputs for effective resource utilization and cost optimization by identifying load patterns and capacity utilization.
Our server management team can handle operational management of physical servers, virtualized servers and storage. Managed services for servers and storage include:
If you are running critical business applications, you are probably looking at five 9s of availability and you can’t achieve this without a stable network infrastructure. We provide all the services that you need to maintain your critical network infrastructure. Apart from monitoring and alerting, we also provide on-site as well as remote support for operations, maintenance, hardware replacement, vendor interaction or even a comprehensive maintenance contract.
Apart from operational management of data centers, we also extend our support for managing your complete IT organization. Whether you are looking for a virtual CTO/CIO, a Project Manager or an IT Engineer, we have the right people. They can work with you on your site or remotely or on a hybrid model. You pay for the skills you need, and we take care of the rest. Some of the areas where you can use our team are:
Accel can provide technical helpdesk services to compliment customer support process of any organization with users anywhere in India and the world. These services help organizations provide high quality services to their customers or employees. Our engineers are qualified and skilled and are well-equipped to provide support in several technology areas. Some of the areas you can use us are:
We support multiple channels, including Phone, Email, Chat, Web and Video.
We have a suite of services for end-point support. You can use our team for providing end-user support, on-site or remote. Our team of engineers are technically skilled and customer-focused, and they will work like your own staff. They can support them for hardware, operating systems, office applications, email, and any other business application that you use. We also offer comprehensive maintenance contracts for hardware.