With 31 years of experience in supporting many leading global OEMs in IT, Telecom and Medical domain, Accel’ warranty and logistics services division provides end to end services in Contact Centres, Warranty Fulfilment, Warehousing, Forward and Reverse Logistics, Backend repairs ,On Site Services with customised CRM software. This integrated approach helps brands to avoid - interactions with multiple service providers resulting with reduced cost of services.
Call Centre Support – with well-trained call centre agents and technical support engineers, Accel offers flexible options to customers to log their complaints and monitor till the resolution.
Following are the services offered…
Field Service Delivery – With our pan-India service delivery network, our services reach customers across all major cities and towns.
Warehousing – We offer strategically located warehouses and logistics management services to manage and maintain materials and spare parts cost effectively while maintaining stock levels within agreed limits.
Safety and hygiene are of paramount importance and is ensured through multiple internal and external audits and checks. Salient features of our support include
Forward and Reverse Logistics – Accel has strategically signed up with multiple national and regional freight forwarders to achieve faster turnaround times and lower costs without compromising on material safety and traceability.
Back-End repairs – Accel has been helping it’s OEM customers by providing test and back end repair services to recover maximum value out of defectives.
We provide following services...